About Us  .
   EZ Systems, based in Santa Ana, California has been in business now for 25 years,
   Our credentials include Dun & Bradstreet # 873034557, CAGE Code 1MW10, BBB (Better Business Bureau) accredited business since 1997.
  

Reasons to Buy from Us
Wide Selection over 1000    models + brands.	No Login Required  no need to  create an user name and password to buy	Discounts for Repeat Customers  every week we email discounts to  our repeat customers.	Drop Shipping available for resellers & companies when ordering online.
Hard to find models  100's of    hard to find machines.	Extended Warranties add at checkout for more warranty coverage at a minimal cost.	Worldwide Shipping	Track Orders Online use your order number and zip code. Order Tracking
We sell New or Used machines	Good Reputation est. 1991, we have good ratings with customers, vendors & various agencies.	Credit Cards & Paypal accepted Worldwide from almost every country.	Shipment Notifications receive tracking numbers on every order via email.
Published Privacy Policy we do    not sell or rent your customer    information & respect your privacy.	Self Service place orders, track shipments, submit price inquiries,  request repairs, & handle returns  online.	Online Web Chat available via our contact us page. Monday through Friday 7AM to 4PM

   Ordering
 
   Online Ordering Process (no login required)
   Use the search box in the top center of every page to find your machine or use the links off our pages.
   This will put you into our catalog results page where you will see model numbers, descriptions, pricing, etc. 
   Then click the green add to cart button or the buy now link for the model you want. 
   This will take you to a screen where you can confirm the model, quantity, price and select the shipping you need.
   Then enter your billing information & payment method.
   And click the green checkout button to finalize your order. 
   When you are done you will see a receipt of your order which is emailed to you for your records.
   Additionally, you will get an another email when your order makes it through order processing, when it is invoiced & when it ships with the tracking number.

   Phone Orders
   Call 714-815-4968 to place an order if you do not want to order online. 

    Fax Orders
   If your company has a policy to fax orders then please use 714-662-6859. We will need the information contained in our buy by fax form. 

   Email Orders
   If your company has a policy to only email orders then email the PO please to your sales agent. We will need the
   information contained in our buy by fax form.  Note: Sending an email order with your credit card information is not secure and neither is AOL IM or web chat.

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   Sales Tax
   If your bill to or ship to address is within California we will charge you 8.75% sales tax unless you have a California resale number. 
   If your bill to and ship to are outside California then we will not charge you sales tax. Resellers outside California will not be taxed. 

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   Order Cancellations
   Orders that have already been picked, tested, packaged, entered to be shipped or actually shipped may be subject to a cancellation fee.  
   A cancellation fee of 25% may apply. This may be necessary to cover costs that occur when orders are cancelled. Please notify us via our contact us page.
   Most order cancellations are sent to us before an order is prepared or shipped so it is rare a cancellation fee is requested.
 
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   Payment Methods
       or   Wire Transfer  or   Purchase Orders (Net 30)
    
   We accept VISA and MasterCard & debit cards from most countries.
   We do not accept ATM debit cards.
   We are using an international credit card verification service that may require additional identity verification.
   Emails and phones calls for this reason regarding your order may be made on our behalf to verify your identity.

   To expedite the processing of your order, please be available at the phone number or email address that you
   provided so that we may be able to contact you if needed. Please note if our verification team is unable to contact you
   this could cause delays in the processing of your order. Verification of orders can take several hours to several days.

   When paying by credit card we like to ship to the bill to address on the card. 

   The option to pay by credit card for USA and International Customers is available to you when you are asked for payment in 
   our online shopping cart. All credit card orders are verified and processed at the time of shipment and not before. 

   Wire Transfer In Advance
   When you complete your order online you will see and get information emailed to you on how and where to send your wire payment. Please use
   your web order receipt as your pro forma invoice.
   
   Purchase Orders Net 30 (Pre-Qualified)
   Net Terms are for pre-qualified customers only. If you have not yet been pre-qualified please contact our sale department. It could take several days to get
   terms based upon your bank and trade information provided. You can select this payment option when you are entering your order online.
   Our sales department will contact you after your order is placed or you can contact them before ordering.
 
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   Order Minimums or Order Minimum Handling Fee
   We have an order minimum of $50 for USA/Canada and $100 for all other countries or a processing fee can be added up to $25 for USA/Canada or up
   to $35 for all other countries. Our minimum order amount is the total of combining the product purchase price plus the cost of shipping. We give you the 
   option to add this minimum handling fee to your order when checking out online to get around our minimum.
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   Shopping Cart Security
   When you are in our shopping cart notice the lock at the bottom of the page which shows it is secure. Additionally, the url will change from // to https://
   which shows this is a secure page. If you right click on a page in our shopping cart you will see under properties that we are using SSL 3.0, RC4 with 128 bit
   encryption (High); RSA with 1024 bit exchange. In addition to our SSL certification, we are utilizing McAfees Secure monitoring system to constantly
   check our web site for vulnerabilities.

   Returns   
   Please request a return via our online form. We will need to know the serial number off the unit and sales order number. Product sent back to us without our
   prior approval via our online form may be returned or refused. Our issuing a return or refund is dependent upon your following the procedures outlined
   in our various sections outlined here on our FAQ page.
  
   I got the wrong model and I want to return it, what do I do?  
   Please let us know within 10 calendar days of receiving the product if it is the wrong product (i.e. not what you ordered). If you do not notify us within this 10 day
   period we may not be able to take it back. If it is the wrong product, please give us the opportunity to take back the unit and replace it with the correct model.  
   Please contact our returns department immediately via our online rma form if you get the wrong product. 

   How long in days is my RMA Return Material Authorization number good for?  
   It is good for 10 calendar days. Please send product back to us within 10 calendar days of when it was issued. Product that comes in after 10 calendar days 
   may be returned and the warranty may not be honored and a new RMA may need to be issued. This is a typical condition our distributors put on us when we 
   need to return product to them.

   How quickly will my  return issue be handled? 
   We will process your return as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our 
   distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty  
   problems. If your situation is more urgent please contact us off our contact us page.
   

   Warranty
   Our first step after you have requested and received a reply to your warranty return request is to repair or replace the "defective" product within the warranty
   period. We will need to get the product back to determine if the product is "defective or bad" or is still "good". Please understand many times product returned
   to us that was reported "bad" turns out to be "good" once it is retested by us. This is why we don't pay the shipping back to us when items are being sent back
   under our warranty.

   If the product is sent back to us under warranty and is found defective by us, we then will repair or replace it. Note: In this situation we do not refund the initial 
   shipping to you or back to us from you.

   If we can not repair or replace the unit sent back to us under warranty and determine the product is "defective or bad" we will issue you a refund to your credit
   card or send you a check with no restocking fee. If you paid by credit card it will be to the card on file.  Note: In this situation we do not refund the initial
   shipping to you or back to us from you.

   If we determine the product is "good" that was sent back to us under warranty (but it was reported as "bad") & you do not want it back then a 25% restock fee
   may apply if and only if you are within our returns timeframe. Our returns timeframe period is as follows: "The restocking fee applies within 10 calendar
   days after you received the product.  After this initial 10 days the product can not be returned and a restock fee can not be paid." So if you send product back
   under warranty and it is found to be "good" and you don't want it any more because you bought the product some place else or changed your mind it may be
   returned back to you if it is outside our restock window or timeframe. Note: In this situation we do not refund the initial shipping to you or back to us from you.

   Note: If you buy product some place else without letting us honor our above warranty this does not release you from paying a restock fee if the product is still
   returnable (within our restock fee window). 
 
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  How long is your warranty period?  And with extended warranty?
 
   The warranty period starts with the ship date. 
   Warranty period does not start over if product is sent into us under warranty and then returned to you. Most warranty issues on new products are handled 
   by the manufacturer and not by EZ Systems. The length of your warranty is stated on your invoice. 

   How quickly will my warranty issue be handled? 
   We will process your warranty as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent 
   upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite
   your warranty problems. 

   Our warranty does not cover:
   A. Consumables
   Our warranty does not cover consumables such as batteries that have an uncontrollable shelf life.

   B. The shipping cost initially to you or back to us.
   Our warranty does not cover the shipping cost initially to you or back to us. Many times product returned to us under warranty is not "bad" but when retested
   by us is "good". 

   C. Our warranty does not cover advance exchanges, cross shipping or loaners.
   Some major manufacturers will send you a good unit before they even get your "bad" unit back. This is called an advance exchange. Some times they will keep
   your credit card on file and if they don't get the initial bad unit back they will charge your credit card. This is also some times called cross shipping. We do 
   not provide this kind of warranty in most cases.

   D. Our warranty does not cover when warranty stickers have been removed or product was damaged during use.
   We will not take product back if the warranty stickers have been removed or broken. This voids any and all warranty. If the product has been dropped or 
   damaged during use (hit by a power surge, etc..) we will not be able to honor the warranty.
 
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   Refunds
   If we can not repair or replace the unit under warranty and determine the product is "defective or bad" we will issue you a refund to your credit
   card or send you a check with no restocking fee. Note: In this situation we do not refund the initial shipping to you or back to us from you.

   If we determine the product is good that was sent back to us under warranty (but it was reported as bad) and you do not want it back a restock fee may
   apply if you are within our returns timeframe outlined in our restocking fee section.  It says: " The restocking fee applies within 10 calendar days after you
   received the product.  After this initial 10 days the product can not be returned and a restock fee can not be paid." So if you send product back under warranty
   and it is found to be good and you don't want it any more because you bought the product some place else or changed your mind it may be returned back to
   you if it is outside our restock window or timeframe. Note: In this situation we do not refund the initial shipping to you or back to us from you.

   Our restock or warranty policy does not include the refunding of duties or taxes associated with international orders. 

   What is your refund policy if you ship me the wrong product?
   We will replace the product with the correct model. Please let us know within 10 calendar days of getting the shipment. If you report this problem outside this
   timeframe we will not be able to take the product back for repair, replacement, restock or refund due to conditions set by our distributors.

   How quickly should I expect a refund?
   Since we have to issue a return authorization number, then get the product back from you, retest it and then refund your credit card or send you a check by
   mail this process could take 1 to 2 weeks. If you need to check on the status of your refund please contact our returns department via our contact us page.

   We ship via most major trucking companies.  
   We can arrange loading, shipping and unloading for you. We will need to know your name, company, street address, city, state, providence, country and 
   zip code. Additionally, we will need to know if you have a fork lift or not for unloading on your end.

   Will Call by Appointment Only. 
   You can come pickup you machine just please make an appointment in advance. Not all machines are in Santa Ana may require a forklift and a loading fee.

   We ship Worldwide to all Countries.
   We ship to and sell to customers in every country the US Government will allow us to ship to.

   Import Duties & Taxes on International Orders are the responsibility of the buyer and not EZ Systems.
   Since we ship outside the United States to countries all around the world, these countries outside the USA charge import duties and taxes to have products
   imported into their country. We have found it is a common understanding or practice that these costs are paid by the buyer (the customer) and not the seller
   (EZ Systems). Our restock or warranty policy does not include the refunding of duties or taxes associated with international orders. 
   All exported orders will be invoiced per the amount on the actual web order placed and not for any other lower amount if requested.

   Price not Listed
   If you see a machine and it says Price Request by email, live chat or call this is because our suppliers don't want us to advertise the price.
   A price request may take 12 to 24 hours when using our online form. After you fill out the form, we will email you with your pricing and a link into our
   website so you can order online. If you need a more immediate reply please contact us via phone or live web chat.
   
   Model not Listed
   If you can not find the model number, we suggest you use our advanced search and use various combinations of keywords to figure out the part number
   and then search some more. Also a partial part number will work. If you can not locate your model number on our web site then we can special order it
   for you. 
 
   Don't know Model Number
   Many times the model number is located on the back or side of the unit - please look for it there. We are also able to provide pictures if needed to help or
   you can send us pictures to help determine the model.

   Listing Errors
   Errors in our web site do occur. We reserve the right to claim that mistakes in such areas as prices, availability, product descriptions and warranty do happen
   and information on our site is thus subject to change without notice. It is understood the placement of an order on our web site is not binding when we make a
   mistake. Our customers understand and agree to this and will not hold us liable for these mistakes. Your obligations and liabilities to your customers or 
   company are at your own risk and not ours when we make a mistake. These also include acts of god that are beyond our control like hurricanes and fires.

   If an incorrect ship method/cost is chosen when ordering we will then with your approval adjust the shipping cost.
   We are not bound or obligated to honor shipping prices mistakenly chosen or posted to our web site.
    

  
   EZ Systems accepts orders from and ships to customers in different countries all over the world.
   We would like to be your supplier. At EZ Systems, we have over 1,000 models and brands for you to choose from. 
   Since 1991, we have shipped thousands of orders to customers all around the world. Our customer service 
   agents are available to answer any of your questions. Please call us 714-815-4968 or email us regarding your needs.

   Try our currency conversion tool 
 
  
   Payment and ordering is easy. We accept credit cards, paypal or wire transfer when ordering online from us.
   We are also willing to ship on your shipping account number and use your carrier just enter that information when you
   check out. When paying by credit card we like to ship to the bill to address on the card. 
   All credit card orders are verified and processed at the time of shipment and not before. 

    Wire Transfer In Advance
   When you complete your order online you will get information on how and where to send your payment. 
   You can select this payment option when ordering online. Your order receipt can be used as your proforma invoice.

  
   Use PayPal for USA and for most countries outside the United States
   Go ahead and select PayPal as your payment method when you check out via our shopping cart, you will be redirected to PayPal.com where you can 
   complete the order and payment. 
 
   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

   Most Resellers place orders with us via wire transfer, credit card or paypal.
   Resellers in California placing orders enter their resale number when buying online and fax a completed BOE 230 form one time
   to 714-662-6859 to avoid being taxed. 
   
   Blind Shipping
   We blind drop ship to your customer. In the bill to section enter your information and the ship to section enter you customers info and specify
   in the comments section that you would like the order blind shipped.

   Reseller Discounts 
   Resellers discounts are based on quantities ordered. Ask your sales agent for our reseller price when you are buying more than 3 to 5 units. 
   Generally, our quantity 1 or 2 price can be discounted for resellers.

   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back. We do not have to do anything to set you up as a reseller.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

   Many Major Companies and Organizations place orders with us via Credit Card or Purchase Orders. 
   Many Fortune 100 companies place purchase orders online with us. A PO#  field and Net 30 payment option is in our cart.
   Docs needed to determine approval of terms can be emailed to us after the PO is placed online. Faxing of POs is also needed. 
   
   No user name and password is needed before or when you buy from us.
   We have no "login" or "registration" to complete before or when you buy or come back. We do not have to do anything to set you up as a customer.
   Just go ahead and search and buy. Once we get your order via our web site, fax or email we will contact you accordingly.

   Got a machine to sell to us?
   We are always looking for cnc machines to buy. Please email us the details on the machine you have for sale or call us. We can also resell or broker the 
   machine for you via our various marketing approaches if we do not want to buy it outright.

   Advertising
   If you are selling advertising please use our email request form off our contact us page to let us know what your are offering. If you are looking to advertise
   on our web site then please use the email request form off our contact us page and let us know what your are looking to advertise and on which page on
   our site.

   Business Development
   We are always looking for new ways to grow our business by partnering with other companies. If you have a joint venture or proposal email it to us using
   our email request form on our contact us page.